Refund policy
RETURN AND REFUND POLICY
Thank you for shopping with Gooey Banana.
Because our products are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
• Your order number
• A description of the problem
• Clear photos showing the damage, defect, or incorrect item
If the issue is confirmed, we will work with you to provide a replacement or refund, as appropriate.
WRONG SIZE OR INCORRECT SELECTION
Please carefully review the size chart before placing your order. We are unable to accept returns or provide refunds when a customer orders the wrong size or changes their mind after placing an order.
LOST OR DAMAGED SHIPMENTS
If your package is lost or arrives damaged, please contact us as soon as possible so we can help resolve the issue.
REFUNDS
If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
CONTACT
For questions about an order or this policy, please contact Gooey Banana through the contact information provided on our website.